Privacy and cookies

Introduction

This privacy policy sets out how Retirement Villages Group Ltd uses and protects any information that you give Retirement Villages Group Ltd when you use this website.

Retirement Villages Group Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured it will only be used in accordance with this privacy statement.

Retirement Villages Group Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from May 2018.

What information we collect

Information that relates directly to you

You may provide this information to us when making an enquiry or by signing up to receive our newsletters. When you do this we may ask you to provide us with your name, email address, address or telephone number. We will only ever use this information to provide you with the information you have requested from us. Where we would like to use the contact details you have provided us with for any other purpose we will inform you and obtain your consent before proceeding.

Information that does not identify you

When someone visits www.retirementvillages.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it. You can read the Google’s privacy policy here and opt out of Google Analytics tracking using a browser add-on found here.

Cookies

Our website (www.retirementvillages.co.uk) uses cookies to collect non-personal information including standard internet log information and details of your behavioural patterns upon visiting our website pages. We do this to provide you with a better experience, identify preferences, diagnose technical problems, analyse trends and to improve our website.

Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on the website. We may also use cookies to record login details on your device or computer. This helps to determine whether a particular device previously visited our website so that the login details would not have to be re-entered each time you visit our website.

Controlling cookies

Most browsers allow you to choose whether to accept or reject cookies. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies, before accessing Retirement Villages. Please note that by doing so some features of the website you visit may be unavailable.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

The cookies we use and their purpose

Third Party Services

We use  a variety of services hosted by third parties, including:

Google Analytics

Google Analytics is a web analysis service provided by Google Inc.

(“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

It stores Cookies, IP Address and Usage Data.

We use this service to allow us to improve our website experience for users.

CRM system

We use a CRM and Property Management system to store data provided voluntarily by website users when they make an enquiry or sign up to our email newsletter.

It stores Personal User Data submitted voluntarily via Website forms including First Name, Last Name, Phone Number, Email Address and Postal Address.

Retirement Villages utilise this data to respond to enquiries, which are made and manage our retirement village properties.

Google Maps

Google Maps is a maps visualization service provided by Google Inc. that allows this Website to incorporate content of this kind on its pages.

It stores Cookies and Usage Data.

We use this service to allow us to display locations of our villages to our website users on embedded maps.

Microsoft Azure

Microsoft Azure is a hosting service provided by Microsoft Corporation

It stores various types of Data as specified in the privacy policy of the service found here

We use this service to host the website and its content and technologies.

Receiving email marketing from Retirement Villages Group Ltd

Signing up to receive updates from Retirement Villages Group Ltd

By signing up to receive the Retirement Villages Group Ltd newsletters you are giving consent for us to contact you with information relevant to our services via email.

You have the right to remove your consent to receive marketing communications from us at any time. Please email info@retirementvillages.co.uk to let us know you no longer want to receive communications from Retirement Villages Group Ltd. If you have received our newsletter and do not wish to continue to receive it, you may opt-out by following the unsubscribe link at the bottom of each newsletter.

How we use the information we collect

Retirement Villages Group Ltd as a data controller

What is our legal basis for processing your information?

We process information about you for certain legitimate business processes (also referred to as legitimate interest), which include some or all of the following:

• To respond to enquiries
• To improve, modify or personalise our services and communications to you
• To provide communications which we think will be of interest to you
• To determine the effectiveness of our marketing activity, including direct marketing like emails and online advertising
• Internal record keeping

Whenever we process data for these purposes we will ensure we keep your personal data rights in high regard.

You have the right to object to this use of data.

Please contact us via info@retirementvillages.co.uk if you wish to obtain a copy of your personal data that we currently hold or if you wish Retirement Villages Group Ltd to delete your personal data that we currently hold.

How we store your information

The personal information which we hold will be held securely in accordance with normal commercial standards. The data will not be sold or passed to any other organisation or individuals without your express permission.

We review the information we store on an annual basis to ensure information is only stored for as long as necessary.

Images and floorplans

Whilst every attempt has been made to ensure the accuracy of floor plans contained within the website, measurements of doors, windows, rooms and any other item are approximate and no responsibility is taken for any error, omission, or misstatement. The plans are for illustrative purposes only and should only be used as such by any prospective purchaser
Where CGIs (computer-generated imagery) are used of a property these are for illustrative purposes only and should only be used as such by any prospective purchaser.